1.1 All bookings must be made through our website or authorized booking partners such as Turf Town.
1.2 Full payment is required to confirm your slot.
1.3 Cancellations made 48 hours in advance are eligible for a full refund if booked only through our website. Cancellations made within 48 hours of the scheduled booking are not eligible for any refund.
2.1 Each session is strictly limited to the time slot booked. Late arrivals will not be given additional time.
2.2 Players must arrive at least 10 minutes before their slot.
2.3 Only pickleball is allowed to be played on the courts.
3.1 Proper non-marking sports shoes are mandatory. If players do not have non-marking shoes, then they can play in socks.
3.2 Children under 13 must be accompanied by an adult.
3.3 No rough play, profanity, or disruptive behavior is allowed.
3.4 Players are responsible for their own safety and equipment.
3.5 Do not misuse the net or any other equipments provided.
4.1 Paddle Playhouse is not liable for any personal injuries, accidents, loss, or damage to personal property incurred on the premises.
4.2 Players use the facility at their own risk.
5.1 Please keep the court area clean and dispose of waste properly in the dustbins.
5.2 Any damage to property or equipment must be reported and may incur charges.
5.3 Smoking, alcohol, and illegal substances are strictly prohibited.
5.4 Return the paddles and balls to the staff after use.
6.1 In case of rain or maintenance closures, bookings will be rescheduled at the earliest available slot. Paddle Playhouse will keep the players informed at all times.
6.2 During rain, the surface of the court will be slippery, use caution.
7.1 Paddle Playhouse may take photos/videos for promotional purposes. Inform the staff if you do not wish to be featured.
8.1 All users must acknowledge a waiver releasing Paddle Playhouse from liability related to injuries or accidents.
8.2 Users agree to indemnify and hold Paddle Playhouse harmless from any claims arising from their use of the facility.
9.1 The paddles or balls must be returned in good condition to the staff after use.
9.2 Paddle Playhouse will charge a minimum security deposit of Rs 500/paddle for the use of paddles and balls. This deposit will be refunded after the end of the match if all equipment is returned in good condition.
10.1 Paddle Playhouse reserves the right to refuse entry or service to anyone violating the rules or behaving inappropriately.
11.1 No pets are allowed on the court premises.
12.1 Beverages bought from the mini fridge will be charged at MRP. Payment must be made to the staff, either during or after the game, in cash or via UPI.
13.1 A basic First Aid Kit is available in case of an emergency. The kit includes Dettol, cold pack, cotton, pain relief spray, painkillers, scissors, and gauze.
13.2 Kindly inform the staff immediately in case of an emergency or accident. The staff will be available to assist fully.
14.1 By booking and using our courts, you agree to abide by all these terms and conditions.
15.1 Paddle Playhouse reserves the right to modify or update these terms and conditions at any time, without notice to the users.